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Shipping Policy

Last updated: 1st June 2026

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This Shipping Policy explains how orders are delivered when you purchase from Laugh 'n' Learn Tutoring through our website.

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Please read this policy carefully before placing an order. By purchasing from us, you agree to the terms set out below.

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1. Who we are

Business name: Laugh 'n' Learn Tutoring
Website: www.laughnlearntutoring.co.uk
Email: laughnlearntutoring@outlook.com

If you have any questions about delivery, digital access or your order, please contact us at laughnlearntutoring@outlook.com.

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2. Types of products we sell

Laugh 'n' Learn Tutoring may sell:

  • digital downloadable educational resources;

  • online courses, guides, workbooks or revision materials;

  • access to online tutoring sessions, workshops or events;

  • physical printed resources, where offered;

  • other educational products or services.

Delivery arrangements may differ depending on whether you buy a digital product, service or physical item.

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3. Digital products and downloads

Most of our educational resources are provided digitally.

Where you purchase a digital download, online guide, workbook, course material or similar digital product, access will usually be provided by:

  • an automatic download link;

  • an email containing the download or access link;

  • access through your customer account;

  • another digital delivery method stated at checkout.

Digital products are usually delivered shortly after payment has been successfully processed. In some cases, delivery may take longer due to payment checks, technical issues or email filtering.

If you have not received your digital product within 24 hours of purchase, please check your junk/spam folder and then contact us at laughnlearntutoring@outlook.com.

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4. Digital content and cancellation rights

When you buy digital content online, you may have a legal right to cancel in certain circumstances. However, if you agree to receive or access the digital content immediately and acknowledge that you will lose your 14-day cancellation right once the download or access begins, you may no longer have the right to cancel simply because you have changed your mind.

Where required, we will ask you to confirm this before providing immediate access to digital content.

This does not affect your legal rights if the digital content is faulty, not as described, or if we do not have the right to supply it.

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5. Online tutoring sessions, courses and events

Online tutoring sessions, courses, webinars, workshops or events are not shipped physically. Delivery takes place through the online platform, booking system or communication method stated at the time of purchase or booking.

Details may be provided by:

  • confirmation email;

  • calendar invitation;

  • booking platform notification;

  • video meeting link;

  • customer account access;

  • direct communication from us.

It is your responsibility to provide accurate contact information and to check your email before the session, course or event begins.

If you have not received your joining details within a reasonable time before the session or event, please contact us as soon as possible at laughnlearntutoring@outlook.com.

 

6. Physical products

Where we offer physical products, such as printed workbooks, revision packs or other educational materials, delivery options and costs will be shown at checkout before you place your order.

We currently deliver to the United Kingdom only.

If we are unable to deliver to your location, we will let you know as soon as reasonably possible and cancel or refund your order where appropriate.

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7. Delivery costs

Delivery costs for physical products will be clearly shown at checkout before you complete your purchase.

Delivery costs may vary depending on:

  • the delivery address;

  • the size and weight of the item;

  • the delivery method selected;

  • the courier or postal service used;

  • whether tracked delivery is offered or selected.

Digital products do not usually have shipping charges.

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8. Delivery timeframes for physical products

Estimated delivery timeframes will be shown on the product page, at checkout, or in your order confirmation.

Unless a different delivery timeframe is clearly agreed with you, we aim to deliver physical goods within 30 days of your order being accepted.

Estimated delivery times are not guaranteed unless we expressly state that a specific delivery date is guaranteed.

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9. Order processing times

Physical orders may require processing time before dispatch.

Our usual processing time is 2–5 working days.

Processing times may be longer during busy periods, holidays, illness, supplier delays or circumstances outside our control. If there is a significant delay, we will try to contact you using the details provided at checkout.

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10. Delivery delays

We will do our best to deliver orders within the estimated timeframe, but delays may occasionally occur.

Delivery may be affected by:

  • postal or courier delays;

  • incorrect or incomplete delivery information;

  • adverse weather;

  • strikes or service disruption;

  • public holidays;

  • high demand;

  • supplier or printing delays;

  • circumstances outside our reasonable control.

If your order is delayed, please contact us at laughnlearntutoring@outlook.com and we will look into it.

If we cannot deliver physical goods within the agreed timeframe, or within 30 days where no timeframe was agreed, you may have the right to cancel the order and receive a refund.

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11. Incorrect delivery information

Please make sure that your delivery address and contact details are correct before placing an order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by you.

If you notice an error in your delivery details, please contact us immediately at laughnlearntutoring@outlook.com. We will do our best to update the details before dispatch, but we cannot guarantee changes once an order has been processed or sent.

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12. Lost or missing physical orders

If your physical order has not arrived within the expected timeframe, please contact us at laughnlearntutoring@outlook.com.

We may ask you to confirm:

  • your order number;

  • the delivery address provided;

  • whether you have checked with other household members, neighbours or your local delivery office;

  • any tracking information available.

If the item is confirmed as lost before delivery to you, we will arrange a suitable remedy, such as a replacement or refund.

If you gave specific delivery instructions, such as asking for the parcel to be left in a safe place or with a neighbour, responsibility may pass to you once the courier follows those instructions.

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13. Damaged physical orders

If a physical item arrives damaged, please contact us as soon as reasonably possible at laughnlearntutoring@outlook.com.

Please include:

  • your order number;

  • a description of the issue;

  • photographs of the damaged item and packaging, where possible.

We will review the issue and, where appropriate, offer a replacement, refund or other suitable remedy in line with your legal rights.

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14. Failed delivery or uncollected parcels

If a delivery is attempted and the parcel is not collected, rearranged or accepted, it may be returned to us.

If an order is returned to us because of failed delivery, incorrect address details, or non-collection, we will contact you to discuss the next steps.

Depending on the circumstances, you may need to pay an additional delivery charge for the item to be resent.

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15. International delivery

At present, we do not offer international delivery for physical products.

If international delivery is offered, customers are responsible for any customs duties, import taxes, local charges or fees that may apply in their country, unless stated otherwise at checkout.

International delivery times may vary and may be affected by customs checks, courier delays or local postal services.

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16. Click and collect or local delivery

We currently do not offer local collection or local delivery.

If local collection or delivery is available, details will be provided at checkout or by direct arrangement with us.

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17. Returns and refunds

This policy explains shipping and delivery only. For information about cancellations, returns and refunds, please see our Returns & Refunds Policy.

Your legal rights are not affected by anything in this policy.

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18. Contact us

If you have any questions about shipping, delivery, digital access or a missing order, please contact us:

Email: laughnlearntutoring@outlook.com
Website/contact page: www.laughnlearntutoring.co.uk
Business name: Laugh 'n' Learn Tutoring

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