Last updated: 1st June 2026 
 

This Refunds, Returns & Cancellation Policy explains your rights and our approach to refunds, returns and cancellations when you purchase from Laugh 'n' Learn Tutoring.
 

Please read this policy carefully before making a purchase. By booking a service, purchasing a product, or accessing digital content from us, you agree to the terms set out below.
 

Nothing in this policy affects your statutory rights.
 

1. Who we are

Business name: Laugh 'n' Learn Tutoring
Website: www.laughnlearntutoring.co.uk
Email: laughnlearntutoring@outlook.com

If you have any questions about refunds, returns or cancellations, please contact us at laughnlearntutoring@outlook.com.
 

2. What this policy covers

This policy applies to purchases made from Laugh 'n' Learn Tutoring, including:

• online tutoring sessions;

• revision workshops, webinars, courses or events;

• digital downloads, guides, workbooks and online resources;

• physical printed resources, if offered;

• gift vouchers or credit, if offered.

Different refund and cancellation rules may apply depending on whether you have purchased a service, digital content or physical goods.
 

3. Your legal rights

If you are a consumer buying online, by phone, email or another distance method, you may have a legal right to cancel certain purchases within 14 days.

However, cancellation rights differ depending on what you buy:

• physical goods usually have a 14-day cancellation period after delivery;

• services usually have a 14-day cancellation period from the date of booking, unless the service has already been fully provided with your agreement;

• digital content may lose the 14-day cancellation right once access or download begins, if you have agreed to immediate access and acknowledged that you will lose this right.

This policy explains how these rules apply to the products and services we offer.
 

4. Online tutoring sessions

When you book an online tutoring session, you are purchasing a service.

You may cancel a tutoring session in line with the cancellation terms provided at the time of booking.

Unless otherwise stated, we require at least  48 hours notice to cancel or rearrange a tutoring session.

If you cancel with at least 48 hours notice, we will usually offer one of the following:

• rearrangement of the session;

• credit towards a future session;

• a refund, where appropriate.

If you cancel with less than 48 hours notice, or fail to attend a session without notice, the session will be charged in full.

This is because the tutor has reserved the time for you and may be unable to offer that slot to another student at short notice.
 

5. Tutor cancellation or rearrangement

If we or one of our tutors needs to cancel or rearrange a session, we will contact you as soon as reasonably possible.

Where this happens, we will offer one of the following:

• a rearranged session at a suitable time;

• credit towards a future session;

• a refund for the cancelled session, if it cannot be rearranged.

You will not be charged for a session cancelled by us unless it has already been rearranged and delivered.
 

6. Late arrival to tutoring sessions

If a student arrives late to a session, the session will usually still finish at the scheduled end time.

If a tutor is late, we will either:

• make up the lost time where reasonably possible;

• extend the session if both parties are available;

• offer credit for the missed time;

• provide another suitable remedy.
   

7. Missed sessions and non-attendance

If a student does not attend a booked session and no cancellation notice has been given, this will be treated as a missed session.

Missed sessions may be charged in full unless there are exceptional circumstances.

We understand that emergencies happen. If there is a genuine emergency, illness or unexpected issue, please contact us as soon as possible and we will consider the situation fairly.
 

8. Tutoring packages or block bookings

If you purchase a package or block of tutoring sessions, the cancellation and refund rules will be explained at the time of purchase.

Unless otherwise stated:

• unused sessions may be rearranged or credited where reasonable;

• refunds for unused sessions may be considered on a case-by-case basis;

• used sessions are non-refundable unless there has been a problem with the service provided;

• any discount applied to a block booking may be recalculated if only part of the package is used and the remainder is refunded.

For example, if a package price was discounted because multiple sessions were purchased together, and you later request a refund for unused sessions, we may calculate the refund based on the standard single-session rate for sessions already used.
 

9. Online courses, workshops, webinars and events

Where you book a place on an online course, webinar, revision workshop or event, you are purchasing a dated service or event.

Cancellation terms may vary depending on the event.

Unless otherwise stated:

• cancellations made more than 48 hours before the event may be refunded or credited;

• cancellations made within 48 hours of the event may be non-refundable;

• if you cannot attend, we may offer access to a recording, materials or a future event where available;

• if we cancel the event, you will be offered a refund, credit or alternative date.

If an event has limited spaces, late cancellations may not be refundable because the place has been reserved and may not be possible to resell.
 

10. Digital downloads and online resources

Digital products may include downloadable guides, revision packs, worksheets, online resources, templates, courses or other educational content.

Because digital content can be accessed immediately, different cancellation rules apply.

Where you purchase digital content and choose to access or download it immediately, you may be asked to confirm that:

• you want access to the digital content straight away; and

• you understand that once access or download begins, you may lose your 14-day right to cancel.

Once digital content has been accessed, downloaded, sent or made available to you with your agreement, we do not usually offer refunds simply because you have changed your mind, purchased the wrong item, no longer need it, or did not use it.

This does not affect your rights if the digital content is faulty, not as described, not fit for purpose, or cannot be accessed due to an issue on our side.
 

11. Problems accessing digital content

If you cannot access a digital product you have purchased, please contact us at laughnlearntutoring@outlook.com.

Please include:

• your order number;

• the email address used at checkout;

• the product purchased;

• a description of the issue;

• screenshots, if helpful.

Where the issue is caused by us or our system, we will try to resolve it by:

• resending the download link;

• providing an alternative file format;

• giving access another way;

• offering a replacement product;

• offering a refund where the problem cannot reasonably be fixed.

We are not responsible for access problems caused by incorrect email details, lack of internet access, incompatible software, device issues, or failure to check spam/junk folders, but we will still try to help where reasonable.
 

12. Physical products

If we sell physical products, such as printed workbooks or revision packs, you may have the right to cancel your order within 14 days of receiving the item.

To cancel, you must tell us clearly by email within 14 days of receiving the goods.

You then have another 14 days to return the item to us.

Returned items should be unused, in a resaleable condition, and returned with any packaging, materials or accessories included, where possible.
 

13. Return postage

Unless the item is faulty, damaged, not as described or sent in error, you are responsible for the cost of returning physical goods to us.

We recommend using a tracked or proof-of-postage service, as we cannot refund returned items that we do not receive.

If the item is faulty, damaged, not as described or sent incorrectly, we will cover reasonable return postage costs where appropriate.
 

14. Refunds for physical goods

Once we receive the returned item, or you provide evidence that you have sent it back, we will process any refund due within 14 days.

Where a refund is due, we will refund:

• the cost of the item;

• standard delivery costs, if you paid for delivery.

If you chose a more expensive delivery option than standard delivery, we only have to refund the cost of standard delivery.

We may reduce the refund if the item has been handled more than necessary and this has reduced its value.
 

15. Faulty, damaged or incorrect items

If you receive a faulty, damaged or incorrect item, please contact us as soon as reasonably possible at laughnlearntutoring@outlook.com.

Please include:

• your order number;

• a description of the issue;

• photographs of the item and packaging, where relevant.

Where appropriate, we may offer:

• a replacement;

• repair, if suitable;

• refund;

• partial refund;

• alternative product;

• another suitable remedy.

Your legal rights are not affected.
 

16. Personalised or custom-made items

If we offer personalised or custom-made products, these may not be eligible for cancellation or refund simply because you have changed your mind.

This may include items made specifically for you, personalised with a name, school, subject, exam board, or other custom details.

This does not affect your rights if the item is faulty, damaged, not as described or supplied incorrectly.
 

17. Gift vouchers, credit and discount codes

If we offer gift vouchers, account credit or discount codes, the terms will be stated at the time of purchase or issue.

Unless otherwise stated:

• vouchers and credit are not exchangeable for cash;

• expiry dates may apply;

• lost or stolen vouchers may not be replaced;

• discount codes cannot usually be applied retrospectively;

• refunds for purchases made using vouchers or credit may be returned as voucher balance or account credit.
   

18. Refund method

Refunds will usually be made to the original payment method used for purchase.

If this is not possible, we will contact you to arrange an alternative lawful refund method.

Refund processing times may vary depending on your bank, card provider or payment platform.
 

19. How to request a cancellation, return or refund

To request a cancellation, return or refund, please contact us at:

Email: laughnlearntutoring@outlook.com.

Please include:

• your full name;

• order number or booking details;

• email address used to purchase;

• the product or service purchased;

• the reason for your request;

• any relevant evidence, such as screenshots or photographs.

We will review your request and respond as soon as reasonably possible.
 

20. Abuse of refund policy

We reserve the right to refuse refund requests where we reasonably believe there has been misuse, fraud, repeated abuse of our policies, or an attempt to access digital content or services without genuine payment.

This does not affect your statutory rights.
 

21. Changes to this policy

We may update this Refunds, Returns & Cancellation Policy from time to time. The latest version will be available on our website.

The date at the top of this policy shows when it was last updated.